LIMITED Warranty terms and conditions

for Residential and Commercial Applications

KAMADOSPACE LIMITED warrants to the original purchaser, that our furniture and its components are free of defects in material and workmanship. If you find a defect in material or workmanship, we will, at our option, repair or replace the defective components. KAMADOSPACE LIMITED is responsible for the replaced or repaired component(s) and any shipping cost. Customer is responsible for dis-assembly and reassembly of provided component(s).

All warranties are non-transferable and are limited to the original purchaser with proof of purchase. In no event shall KAMADOSPACE LIMITED be liable for incidental or consequential damages resulting from the use of the product.

The warranty is valid from the date of purchase of the first buyer for the periods specified below.

Metal Components

KAMADOSPACE LIMITED makes every effort to utilize materials that resist rust and to apply high temperature coatings on metal surfaces. However, metal materials and protective coatings can be compromised by surface scratches or exposure to substances and conditions beyond KAMADOSPACE LIMITED control. Among other things, chemicals, chlorine, industrial fumes, fertilizers, extreme humidity, lawn pesticides, trinidad moruga scorpion peppers and sodium chloride are some of the substances that can corrode paint and finish on metal coatings. For these reasons, the Warranty on Galvanized Metal and  Stainless Steel does not cover rust, oxidation, fading, discoloring, blemishes or replacement due to adjustment or alignment of parts or components, unless it also results in a loss of structural integrity or a failure of these components of the KamadoSpace. 

  • Stainless steel components – worktop, paper towel holder, accessories’ holder with hooks, herb pot shelf, flat accessories’ drawers, ashtray with lid, adjustable grill base, as well as stainless steel prefabricated parts – carry a Limited Five (5) Year Structural Integrity Warranty to the original purchaser. 
  • Hot-Dipped Galvanized steel sheet components, powder coated – partitions, bottom sheets, crossbars, drawer bottoms and walls, as well as other prefabricated parts made of galvanized steel sheets carry a Limited Five (5) Year Structural Integrity Warranty to the original purchaser. 
  • Panels made of hot-dipped powder coated galvanized steel sheet carry a Limited Two (2) Year Structural Integrity Warranty to the original purchaser. 

High-Pressure Laminate (HPL) panels

Some KamadoSpace products come with High-Pressure Laminate (HPL) panels, produced using the patented NT Technology by FunderMax. Max Compact Exterior panels are duromer high-pressure laminates (HPL) in accordance with EN 438-6 Type EDF that are pro-duced in lamination presses under great pressure and high temperature. Double-hardened acrylic PUR resins provide extremely effective weather protection that is particularly suitable for longlasting outdoor furniture. 
 
HPL panes are scratch resistant, graffiti resistant, non porous and easy to clean, solvent and chemical resistant, extremely UV and weather resistant, impact resistant to EN ISO 178,  extreme temperature resistance: -80 °C to 80 °C. 
  • High-pressure laminate (HPL) facades and panels carry a Limited Twenty Five (25) Year Structural Integrity Warranty to the original purchaser. HPL is guaranteed against fading due to UV exposure, blistering, cracking, delaminating or yellowing, with the exception of vandalism, mishandling or improper installation. 

Natural Solid Wood Panels

For KamadoSpace product panels we use only strong and durable hardwood – Teak or Accoya, that are able to withstand extremes of humidity, heat and cold. 

As any natural solid wood, teak or accoya panels inherently “move” over time.  This may cause the wood to crack, warp and vary in color and are not considered manufacturing defects and therefore, not covered under the standard KAMADOSPACE LIMITED warranty.  As a manufacturer, we do everything possible to prevent the above from happening but we have no control over natural wood products.  

If the solid wood item is exposed to extreme changes in temperature the following could/will occur – materials may contract and expand which will cause materials to “move.” This may cause separation of materials, checking (cracking of veneer) and warping. Wood expands and contracts with changes in the surrounding humidity and to a higher/lesser degree the temperature.  More humid air will cause wood to expand; drier air will cause wood to contract. This movement cannot be stopped. At KAMADOSPACE LIMITED, we can predict, with a high degree of accuracy, the movement in a large quantity of wood, and prevent “move” by applying specific wood processing techniques. It is not possible to accurately predict the movement of a single piece of wood. If any KamadoSpace wooden panel loses its structural integrity, this is considered as a defect. KAMADOSPACE LIMITED has an option to replace defective solid wood panels with functionally equivalent HPL items. 

“Defects” as used in this warranty is defined as – imperfections which affect the structural integrity of the product. The warranty does not apply to normal wear and tear of solid wood panels or to checking (fine cracks that appear on surface of wood or ends, once product is exposed to the elements). Checking is completely normal and does not impair the utility of the product. Natural wood products can have color and grain variations, and are not considered a “defect” under warranty.

Anytime when wood, including teak, gets in direct contact with the ground, it is exposed to constant and permanent exposure to mold, fungus, and bacteria. Though hardwood is extremely resistant to rot and extreme weather, it cannot be placed in direct contact with organic material such as dirt or grass for extended periods of time without being subjected to the adverse effect of moisture, such as mold and fungus. Solid wood panels will require cleaning from time to time, depending on the environmental condition it’s in. Regular cleaning of at least twice a year from surface dirt, environmental buildup, and everyday use will ensure a longer life of the panels.

In order to improve solid wood panels durability, furniture should be protected from direct sunlight. Light will increase the discoloration and bleaching on most veneer and hardwood components. When furniture is not in use, it is best to be left covered up. Over time, there is a natural aging process of wood, and the finished surface will darken.

  • Solid Teak panels have a carry a Limited Fifteen (15) Year Structural Integrity Warranty to the original purchaser. 
  • Solid Charred accoya panels carry a Limited Fifteen (15) Year Structural Integrity Warranty to the original purchaser. 

Moving Parts 

None of the above mentioned warranty includes cover against moving parts (mechanisms, castors) which can deteriorate with use.

  • Moving parts are guaranteed for 2 years against failure during normal domestic use.
The limited product and its components warranty applies only to individuals who use KamadoSpace for non-commercial purposes. Legal entities using KamadoSpace for commercial purposes are covered by a 2-year warranty on all components and accessories of stainless steel, galvanized steel sheets, solid wood and high-pressure laminate.

Any minor scratches or cracks in the finish of the components detected at the time of purchase must be noted on the original purchase receipt.

The warranty does not cover scratches, insignificant dents, cracks or micro cracks that do not affect the operation of the product and are completely safe for the use of the product. Materials such as chlorine, industrial fumes, chemicals, fertilizers, lawn pesticides, and salt, as well as high humidity, can damage the product’s metal paints and coatings. Therefore, the warranty for metal and stainless steel parts is void in the event of rust, oxidation, color fading and other defects. 

Natural wear and tear of the product or a change in its properties is not considered a defect in quality and therefore is not covered by the warranty. The warranty also does not cover unintentional damage to the product (fractures, scratches, etc.) after the purchase of the product.

This warranty does not cover defects caused by improper installation or maintenance of the product, improper or non-intended use, or storage of the product in an unsuitable environment. This warranty does not apply if the defects occur due to natural wear and tear, accidents, natural disasters, unauthorized repairs, modification or replacement of the product or its components. This warranty does not apply if cracks or tears in the product or its components have occurred after the product has been sold to the first purchaser. KAMADOSPACE LIMITED shall not be liable for any delay or failure to fulfil the warranty obligations due to an event or contingency beyond KAMADOSPACE LIMITED control.

This warranty is not transferable to other owners unless otherwise agreed with KAMADOSPACE LIMITED representatives.

The warranty is valid in all cases if the product, its components and accessories are used as intended and in accordance with the instructions.

Please register your KamadoSpace products for the KAMADOSPACE LIMITED warranty at www.kamadospace.co.uk.

Under the warranty, KAMADOSPACE LIMITED assumes responsibility for the repair and / or replacement of parts. Replacement of goods does not renew the above warranty period. 

When submitting a claim, the buyer must provide a photo of the defects as well as a photo of the package and a copy of the purchase document so that KAMADOSPACE LIMITED can assess the damage.

This warranty does not cover defects caused by improper installation or maintenance of the product, improper or non-intended use, or storage of the product in an unsuitable environment. This warranty does not apply if the defects occur due to natural wear and tear, accidents, natural disasters, unauthorized repairs, modification or replacement of the product or its components. This warranty does not apply if cracks or tears in the product or its components have occurred after the product has been sold to the first purchaser. KAMADOSPACE LIMITED shall not be liable for any delay or failure to fulfil the warranty obligations due to an event or contingency beyond KAMADOSPACE LIMITED control.

This warranty does not apply to product purchases from unauthorized dealers and / or third parties. The warranty is provided only after purchasing products from kamadospace.co.uk page and / or authorized KamadoSpace dealers specified on the dealer list.

Some countries do not allow limitations on how long an implied warranty lasts, or limitations on incidental or consequential damages are not implied, so the above limitations or exclusions may not apply to you. The warranty provided here covers all legal rights, but you may have other rights that vary from country to country. KAMADOSPACE LIMITED does not authorize any individuals or legal entities to assume responsibility on behalf of KAMADOSPACE LIMITED for the selling or purchasing of KAMADOSPACE LIMITED products. Purchasing a KamadoSpace product from unauthorized resellers will void the product warranty. If you have any questions regarding the identification of authorized dealers, please contact your KAMADOSPACE representative.